Privacy Policy

This Privacy Policy explains how Benjamin Pharmacy Ltd (“we”, “our”, “the Pharmacy”) collects, uses, and protects your personal information when you use our website www.benjaminpharmacy.co.uk

We are committed to handling your personal data fairly, lawfully, and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller:

Benjamin Pharmacy Ltd

Registered Address: Ramsay Brown LLP, The Brentano Suite, Solar House, 915 High Road, London, N12 8QJ

Company Registration Number: 03138352

Email: pharmacy.flr34@nhs.net

Telephone: 020 8529 8263

We are responsible for determining how your personal data is collected and processed through this website.

Our website provides general information about our services. We only collect personal data when you voluntarily submit it through our contact form.

Information collected via the contact form

When you submit an enquiry, we may collect:

• Your name
• Your email address
• Your telephone number
• Your message or enquiry
• Any additional information you choose to include (which may unintentionally include health-related information)

We do not collect prescription data, medical history, or clinical records through the website.

We do not intentionally request medical or health information through the website.

However, If you choose to include any health-related details in your message, you provide this information voluntarily, and we use it only to respond to your enquiry..

We use your information to:

• Respond to your enquiry
• Provide information about our services
• Manage and review enquiries submitted through our website
• Comply with legal or regulatory obligations

We do not use your information for marketing or promotional purposes.

• Delivered securely to pharmacy.flr34@nhs.net
• Stored within our secure WordPress CMS
• Accessible only to authorised pharmacy staff

We process your personal information under:

Legitimate Interests (Article 6(1)(f))

To respond to general enquiries and operate our services.

Consent (Article 6(1)(a))

Given when you voluntarily submit your information.

If you include health-related information, this is processed with your explicit consent.

We do not sell, rent, or trade your personal data.

Your information may be accessed by:

• Our internal team responsible for handling enquiries
• Our website and IT provider for maintenance, updates, and backups
• Hostinger, our website hosting provider

These parties only access your data when necessary and operate under confidentiality obligations.
We only share data when required by law (e.g., safeguarding or regulatory requirements).

Our website is securely hosted through Hostinger, which provides:

• SSL encryption (HTTPS)
• Secure server environment
• Routine updates and patches
• Access logging
• Regular technical backups

Hostinger’s infrastructure may route data through servers outside the UK/EU.
All transfers comply with UK GDPR safeguards.

Our website uses:

Essential Cookie

• A single cookie that stores your cookie preference (Accept/Reject)

This is required for the cookie banner to function.

Non-Essential Cookies

• Google Maps cookies (only load if you accept cookies)

If you reject cookies, the embedded map will not load.
We do not use analytics or advertising cookies.

We only hold your personal data for as long as necessary to respond to your enquiry or fulfil the purpose for which it was collected.

After this, your information is securely deleted from our systems.

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request corrections to inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent at any time

To exercise your rights, contact pharmacy.flr34@nhs.net

Our website is accessible to all users but is not intended for children to submit personal information.
We do not knowingly collect data from individuals under 16.
If such data is identified, it will be deleted.

We may update this policy periodically.
Any changes will be posted on this page with the updated date.